It is a multiplatform application that allows users to keep a record of their medical stories and share them with health professionals to improve the experience of medical care. A chatbot driven by Ia collaborates in the patient's medical prevention and in the interpretation of its records.
One of the country's main health organizations faced a critical bottleneck in his patient care.
Shift care was managed only by phone, which caused delays, call center saturation and a frustrating experience for patients. The medical team was also affected: he had to devote much of his day to attend calls, which complicated the organization of the agenda and subtracted time from critical tasks. The system did not supply and needed an urgent transformation.
We perform a discovery process to identify the critical points of the patient's path.
We design a virtual assistant with artificial intelligence, integrated to WhatsApp, which automates the management of non -urgent medical applications, relieving the load of the telephone service and allowing them to focus on tasks of greater value.
In addition, we develop a backoffice system to monitor conversation flows in real time and optimize daily operation.
The implementation of the virtual wizard allowed to drastically reduce the volume of calls to call center, improving operational efficiency from the first month. Patients began to receive quick and precise responses, significantly raising their care experience. The team, released from the telephone load, was able to focus on strategic functions within the medical center.
This case demonstrates how a solution based on artificial intelligence can transform critical processes, optimize resources and improve the service standard in the health sector.
