Iskaypet is a leading group in the pet care sector in Europe, formed in 2020 through the merger of several important companies of the sector, such as Tiendanimal, Kiwoko, Kivet Clinics and Clinicanimal. This group offers a wide range of products and services for animals company, including physical and online stores, veterinary hairdressers and clinics.
A leading company in the pet care sector in Europe did not have a standard process that guaranteed continuous deliveries of high quality products. The diversity of methodologies used and the lack of standardization hindered equipment efficiency. Nor, there was a culture of quality or a clear vision of the value of applying good practices, which hindered the development of effective products.
Specific challenges in quality and evidence were also detected: excessive dedication to the writing of test cases, errors without proper monitoring and poorly configured test environments. From the methodological point of view, the lack of continuous value of value, absence of standardization in user stories, inaccurate estimates and lack of metrics to evaluate performance was identified.
A strategy in four phases was designed, with knowledge capsules and specific training to address each finding progressively:
- Uniform templates and criteria for user stories.
- Standardized protocols were established for error report and monitoring.
- Work flows were optimized in Jira.
- Kpis were implemented for performance and quality.
- Test cases were refined.
- Estimation and planning techniques were improved.
- Cooperation between areas was encouraged.
- Uniform tools and processes for documentation were unified.
- Project management and coordination are optimized.
- Automated tests were implemented.
- Responsibilities to internal roles were transferred.
- A constant cycle of feedback and improvement was established.
• Quality culture: a work culture was consolidated in which each collaborator assumes the responsibility of the quality of their work.
• Improved efficiency: standardized and optimized processes.
• Continuous improvement: a constant feedback cycle was established that drives continuous evolution. (feedback and feedback).
• Product quality: a consistent delivery of high quality products was achieved, under the premise that a solid process generates expected results.
